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Return Policy

Returns and exchange

We are not required to provide a refund or replacement if you change your mind. But you can choose a refund or exchange if an item has a major problem. This is when the item:

  • is defective
  • is unsafe; or
  • is significantly different from the sample or description

Please keep your poof of purchase- e.g. your invoice

For us to process exchange or refund, You may return any product ordered on this web site that has above issue within 30 days from the date of receipt by sending the product back the following address: 23 Cherry Orchard Rise, Boxhill North VIC 3129. The products need to be unused and fully sealed. You can either exchange for item(s) of equal value or receive a refund. Please contact us to request a Return Merchandise Authorization (RMA) on info@pinchajii.com.au. We will issue you an RMA number. Please clearly write the RMA number on packing from outside. Please keep the RMA number and reference it when emailing us to check on your exchange/refund status. We recommend that you send your return via an insured carrier as we are not responsible for lost returns.