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Delivery Policy

DELIVERY

Shipping is FREE for any order of 2 items or over $35*. For orders of 1 item or below $35, shipping is charged at $7.95 flat rate.

*(Free Delivery applies to all online retail order within Australia and New Zealand. Delivery fee will be charged for wholesale order. For wholesale enquires, please contact info@pinchajii.com.au)

Most Deliveries will be made within 5-8 business days after order placed [public holidays and weekends are excluded].Order tracking is available for shipping in Australia however please wait the full 8 working days for your order to arrive. Your dispatch email will include a tracking link and you will be able to track the progress of your parcel. The tracking updates 3 working days after your order has been dispatched.

If you are not around to take delivery of your parcel, you will be left a calling card telling you how you can pick up your Pinchajii goods.

For wholesale shipping rates, please email us at info@pinchajii.com.au

TRACKING YOUR ORDER

When your online purchase is complete you will receive an Order Confirmation Email within 24 hours of placing your order (excluding public holidays and weekends) with an Order Number attached (please quote this in any correspondence to us). Once your order is shipped you will receive a Delivery Confirmation Email. To track the status of your package please click the link for tracking parcel in your delivery confirmation email. You can also obtain this information by logging into your member’s account in the top right hand of this website.

LOST OR DAMAGED GOODS

If your order is lost or damaged in transit, please contact us within 14 working days of placing your order.

More details are available on our Return Policy page.

Return Policy
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